Frequently Asked Questions
Everything you need to know about our delicious gluten-free products and shipping.
Are all Katz Gluten products certified gluten-free?
Yes, all our products are manufactured in a dedicated gluten-free, dairy-free, and nut-free facility and are certified by the Gluten-Free Certification Organization (GFCO).
How do you ensure the freshness of baked goods during shipping?
We flash-freeze our products immediately after baking and use specialized insulated packaging with dry ice or gel packs to ensure they arrive at your door fresh and delicious.
Do you offer options for other dietary restrictions?
Absolutely. In addition to being gluten-free, many of our products are also dairy-free, nut-free, and soy-free. Please check the specific ingredient labels on each product page for details.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 48 hours for a replacement or refund.
How should I store my Katz Gluten products once they arrive?
For the best experience, we recommend storing our breads and pastries in the freezer and only thawing what you plan to eat immediately to maintain optimal texture and flavor.
How long does shipping take?
Orders are typically processed within 1-2 business days. Depending on your location, standard transit time is 2-5 business days to ensure your frozen goods remain at the correct temperature.