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Returns & Exchanges
At Katz Gluten Free, we stand behind the quality of our delicious baked goods. If your order arrives damaged or incorrect, please contact us within 7 days of delivery for a replacement or store credit.
1
Document Your Issue
Take clear photos of the packaging and the specific products that were damaged or incorrect upon arrival.
2
Contact Support
Email our customer care team with your order number and the photos of your items to initiate a claim.
3
Review Process
Our quality assurance team will review your request within 48 hours to ensure our freshness standards were met.
4
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing